Businesses both big and small need data more than ever. They have smaller margins for error because of the competitive nature of different niches. Some companies are vying for the same group of customers in the same industry. To gain a competitive advantage, owners must use data. Data provides you with insights about the characteristics and behavior of your target audience. Knowing more about them enables you to craft a message and provide them with value whenever you introduce a product or service to them.
These are some best practices for customer data management and acquisition.
Your small business can collect different types of data which you can use for your marketing campaigns, product development and to know more about your customers. You can acquire all sorts of data when you conduct surveys. You can directly ask your current and new customers certain questions when you send them the survey. Use the results as profiles so that you can improve your products and services.
Including tracking codes in your websites allow you to monitor the traffic they get. This improves your customer data management because you can track where the visitors came from. You’ll then get a clearer picture of the geolocations of your pages and the sources of your clicks. This allows you to focus your marketing campaigns on social media platforms or search engines that your target audience uses all the time. This also enables you to determine which cities, neighborhoods, states or countries you can allocate your resources on.
You can also track the keywords your visitors used to land on your homepage or specific pages within your website. Use these keywords whenever you publish new content to improve your domain authority and increase your ranking in search engine results pages.
Records of Transactions
Each time you send an invoice and receive payment, a customer chats with one of your sales agents on social media, or when you have an email thread with a customer; these are all transactions that have a customer’s data. Store these and include them in other similar data groups. You can get insights about your customers’ behavior and data such as names, phone numbers or addresses.
Contests are another way to get information about your customers. A contest provides them an incentive to sign up, share your posts, subscribe to your channel, website or email newsletter, or like/follow your social media accounts because of the possibility of winning a prize. Include a form participants have to fill out. This allows you to collect and store the data you gather securely.
Incentivize Registrations and Subscriptions
Create a win-win situation for subscribers to your website, channel, or newsletter. Incentives can come in different forms such as freebies, discounts, promotions, or limited early access. This approach improves subscription rates and also has a positive effect on your business’ conversion rate.
These are some of the ways to improve your customer data management and acquisition. Implement these so that you will have access to data you can analyze and get insights from. However, you should be transparent about your data collection practices and policies. Follow rules about data privacy and protection to avoid problems.
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